One-off integration is a common, seemingly reliable way to incorporate a new application with your existing software platform. However, reliance on one-off integrations can be the start of a vicious cycle in which you and vendors find yourselves caught in a web of escalation and issues that have to be resolved by the vendor and researched by you.
The Trigger: Software Updates
A one-off integration may work flawlessly at first. But the term “one-off” suggests that the integration will only need to be written once and forgotten. In reality, it’s never “done.” Vendors’ periodic software updates to update the API, fix bugs or introduce new features frequently break these integrations, or introduce errors that may go unnoticed until they’ve had a negative business impact.
A large part of the problem: vendors rarely announce the details of planned product updates with enough advance warning and detailed information for you to ensure your one-off integrations will continue to function correctly. This is especially true after data or content-format changes. There’s just never enough documentation or time to test, and you rarely have the resources to stay on top of vendors’ update release cycles.
Things will inevitably go wrong. You will reach a point where you blame your vendor or integration consultant, which damages business relationships. Your business operations could be adversely affected. And IT may get caught in the crossfire. In the end, no one is satisfied with the integration.
The Benefits of Working with an Integration Specialist
A better approach than one-off integration is to embrace a long-term implementation strategy. This involves partnering with a company that specializes in implementing and maintaining integrations across a wide range of vendors and applications in the HR software industry.
A good partner will anticipate system updates for all HR systems on the market, and know precisely what to do to ensure that your business operations aren’t affected. This requires building close relationships with all vendors.