Many companies are continuing to consolidate their HR workflows into a single talent-management system. However, most organizations are now looking to combine multiple applications in an effort to assemble an optimum set of best-of-breed capabilities that solve all of their human capital problems.
The forces behind the shift back toward multiple HR applications are recent technological advancements in software as service (SaaS) that make software delivery through the Cloud more efficient and economical. It’s easier than it’s ever been for vendors to design and deliver smaller software platforms that perform a specific HR function extremely well.
While the strategy of assembling best-of-breed solutions is effective, it does raise a few challenges for you and your clients.
The Challenges of Integrating Multiple HR Applications
The most significant challenge when integrating multiple HR applications is ensuring the consistency of data throughout each application. Take a simple onboarding scenario as an example. Data about a new employee must flow from an applicant-tracking application into other applications used throughout the organization.
The problem is that organizations aren’t equipped to handle the integration of multiple applications. Their IT department may be fully capable of supporting the organization’s core applications, but they can’t be relied upon to be experts in the wide variety of HR applications on the market. Here is where you can bring enormous value to the table.
The Expertise Needed to Overcome the Challenges of HR Integrations
To stay ahead of your competition, you must provide organizations with blended application ecosystems with a high level of integration expertise. Even though you’ve built a robust API for your application, you’re in a similar position to your clients when it comes to integration. It’s impractical for you to be an expert on all of the HR applications that you might find in your clients’ integrated HR solutions stacks.
Your expertise must come from a partner that has developed the broad knowledge and experience necessary to make a blended ecosystem function as expected. Such a partner adds value in these major areas:
- Technical expertise
- Practical expertise
- Sales support
- Implementation support
- Ongoing maintenance
The most obvious need is technical expertise. Your partner must know how to connect your application to whatever application your clients may already have in place, as well as any applications that may be brought online in the future.
One area that is often overlooked is practical expertise. Getting two completely different applications to share data is one challenge. It’s quite another challenge to make both applications speak the same language. Your partner must have a practical understanding of HR functions. With this knowledge, they can ensure that the right data is getting to the proper location in the correct format so that the integration is seamless.
Integration issues often arise early and can stall the sales cycle. Having a partner that is willing to join you on a sales call and speak with authority can eliminate concerns and boost your clients’ comfort level. Sales happen faster when integration expertise is obvious from the start.
Problems at the implementation stage can ruin your relationship with your clients and damage your reputation. With the proper integration support, your clients’ initial experience with your application will be a positive one.
Remember that SaaS applications are easy to select, and even easier to abandon. That’s why you want to do everything in your power to make your application sticky. Having a partner that can handle ongoing maintenance and future integrations will help keep your clients using your application for years to come.